Gold Medal Pools is making it easier than ever for customers to submit warranty claims.
Our easy-to-use online warranty claim form is designed to improve the warranty process and make sure that customers receive an accurate and timely decision on their warranty claim.

Getting Started:

  1. All warranty claims will be reviewed on a case by case basis and Gold Medal Pools has the right to disapprove any claim.
    (In the instance where a claim is denied, GMP will assist by quoting the repair or help by providing information to reach a solution)
  2. Gold Medal Pools provides a (1) year warranty on material and workmanship based on the date of interior finish install. (Plaster)
  3. Pool Equipment carries a manufacturer warranty varying from (1-3) years based on the manufacturer.
  4. All decking is not warranted due to the volatility of North Texas Soils. (This includes all concrete decking and pavers)
  5. The Gunite pool shell holds a lifetime warranty stating that it will always hold water.
    (Movement of the pool shell due to soil conditions causing cracking of stone or tile and/or causing the pool to become unlevel is not warranted)

To File A Claim, Please Fill Out The Below Form Completely:

  • Drop files here or
    Max. file size: 256 MB.

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