Initial Start Up — There may be additional fees charged based on the time and materials required to prepare the pool for regular maintenance. The estimate for this maintenance will be provided prior to commencing weekly maintenance.

Pool Operating Equipment and Condition — Our ability to deliver the services agreed is contingent upon the customer keeping the pool and all its equipment in proper working order. If there are equipment failures or deficiencies, Gold Medal Pools will notify customer and offer to send a certified technician to diagnose the problem and provide estimated cost of repair. Repair does not have to be provided by Gold Medal Pools; but to perform agreed maintenance, the pool must be in proper working order. You will continue to be billed for maintenance during this time. Should pool require additional time and materials to return to regular maintenance conditions additional fees may apply.

Note: Work completed by a provider other than Gold Medal Pools cannot be guaranteed.

Scheduling — Your pool may be maintained on the same day each week but depends on route optimization, weather, and technician availability. Holidays, vehicle servicing issues, heavily soiled pools, sickness, and extreme weather can impact our schedules.

Filter Cleaning Schedule — Filter cleanings are necessary for all residential swimming pools.Filter manufacturers, swimming pool builders, and home warranty providers require regular filter cleanings to ensure their filter warranties are not voided. A typical recommended filter cleaning schedule is every 4 months. Proper filter cleanings typically pay for themselves just by providing electrical savings alone. Filter cleanings also save our customers money by extending the life of their pool equipment -specifically the pump, pump motor, and filter.

Gold Medal Pools requires customers have their pool filter cleaned at a regularly scheduled interval(every 4 months)by GMP certified service technicians. Customers on our Standard Plan require filter cleanings that are billed as a separate charge from the monthly pool maintenance invoice.Gold Medal Pools is not responsible for algae or algae follow ups for customers who do not approve or participate in consistent filter cleans. Additional fees will be applied for any services necessary to bring a pool back to sanitation standards.

As part of our Gold Medal Maintenance Plan all filter cleans are included. Additionally, Gold Medal Maintenance plan customers receive a 10% discount on parts and labor for all repairs. Contact Customer Service today if you would like to sign up for the Gold Medal Maintenance Plan. Email: or Phone: 972-712-4653

Maintaining Proper Water level — It is the customer’s responsibility to maintain proper water level. If water is low on service day, equipment will be turned off and the pool technician will note on the service ticket to add water. Failure to maintain proper water level may result in serious damage to pool equipment. We do not accept responsibly for any equipment damages or other issues that can arise from low water in the pool. Pool technicians will not add water to customer’s pool due to the risk of overflow and timing (may take hours to fill). If you have questions about the installation of an auto-filler or timer, please contact customer service.

Calcium Removal  Our weekly pool maintenance does not include calcium removal. Talk to us about a treatment plan for your calcium removal.

Pool Access  It is the customer’s responsibility to provide access to pool on regularly scheduled day or if notice is provided of an alternate day. If your regular pool technician is not able to maintain your pool, maintenance will be provided by another pool technician.Gold Medal Pools will attempt to advise you of these situations, but due to timings, are not required to. If you currently have a locked gate, a combination lock is preferred. If a key lock is used, please be sure it is unlocked on the day of service. Gold Medal Pools asks that our technicians not keep any keys with them. Gold Medal Pools recommend keeping an available key on your property using a hide-a-key box if the only option for access to your pool is via a key. If a technician arrives on the regular scheduled maintenance day and is unable to access the pool, there will be no credit for this missed visit. If we must return before the next scheduled visit, a $50 return trip fee maybe assessed.

Holiday Maintenance — To enable our employees to spend time with family and friends during important holidays, Gold Medal Pools observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

If the maintenance date falls on a holiday, service may be conducted 1-2 days before, or after, normally scheduled day. During the week of a holiday, partial maintenance may be completed due to time constraints. This means chemicals/bags/baskets and equipment checks will be completed to ensure the overall quality of your pool will not be affected. There will be no change to normal charges or refunds for this service.

Severe/Freezing Weather — In the event of severe/freezing weather and depending on the severity of rain, lightening, snow, ice, etc., Gold Medal Pools may perform a partial visit. chemical/bags/baskets and equipment check. This means chemicals/bags/baskets and equipment checks will be completed to ensure the overall quality of your pool will not be affected. There will be no change to normal charges or refunds for this service.

Pool Covers — Gold Medal Pools does not install or remove pool covers for liability reasons. If you leave a safety cover on your pool, a technician will not remove it to clean the pool. The technician will still be able to balance the chemicals and perform the basics of our service, but will not be able to brush, vacuum, or net while the safety cover is on the pool. All other aspects of the service will still be rendered.

Heavy Leaf Fall — During certain times of the year, due to leaf fall, it is advisable for our customers to empty skimmer baskets and pump baskets in between our visits. This will help to ensure your equipment is working properly and is not damaged due to lack of water flow. Gold Medal Pools estimates a maximum of 45 minutes of pool cleaning for a full-service pool, which is included in your maintenance fee. If your pool has heavy leaf fall for an extended period, there will be an additional charge. If you require two cleanings in the same week due to heavy debris loads, please let us know as soon as possible, as there is an additional charge for this of $45.

Dogs,Pets, and Insects — For the safety of your pets and our technicians please arrange for your pets to be put inside or in a separate area from the pool on the day of maintenance. We cannot take responsibility for dogs or other animals if they get loose or are injured while we are at your property. It is the customer’s responsibility to ensure their pets are properly arranged for on the normal day of maintenance. If there are stinging or dangerous insects, animals, infestations, or bothersome landscape that endangers our technician or impedes the technician from performing a complete visit, this is considered an access lockout. If we cannot access pool, no refunds will be provided and if we must return before the next scheduled visit, a $50 return trip fee maybe assessed.

Payment Terms — Weekly maintenance is invoiced and due on the 25th of the month preceding the month of maintenance. Payments can be made by credit card, but the preferred method of payment is for accounts to be setup on autopayment. Accounts with an unpaid balance exceeding 6 days will be suspended at the beginning of the following month. Additional fees may be necessary to bring pool back to a serviceable state after maintenance is reinstated.

Contact Customer Service today if you would like to setup autopayment. Email: or Phone: 972-712-4653

Changes or Amendments — Changes to the agreement, including payment terms can be made by us to this agreement, at any time, provided we give Customer at least 30-day notice before the beginning of the billing period in which the change or amendment becomes effective.

Cancellation — Customer can cancel or change maintenance at any time by providing 30 days written notice. Cancelation of maintenance with no notice after the 1st of that month will not receive a refund for the remainder of the month. Gold Medal Pools reserves the right to cancel maintenance without notice if Customer does not make payment as agreed.

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